Return & Refund policy

Pixels Photo Art provides services based on specific customer requests and is not hired on an hourly rate. Our work is based on the initial information and materials you provide. Changes to these details may incur additional fees.

We are committed to transparency throughout the service process and expect the same from our clients. 

REVISIONS

1. Free Revisions: Customers are entitled to unlimited revisions, subject to compliance with the initially stipulated order requirements.

2. Paid Revisions: If a revision request falls outside the parameters of the original order, including requests that differ from the initial instructions or submitted materials, a fee may be applied. In such cases, the customer may be required to make an additional payment or place a new order to account for the revised materials and requirements.

• If multiple photos are submitted, Pixels Photo Art reserves the right to select the photo that, in our professional judgment, will produce the best artistic outcome.
• Any request to use a different photo after the artwork has been delivered will be considered a paid revision due to the additional resources and effort required for these modifications.

      3. Revision timeframe: Revision requests must be submitted within 48 hours of the artwork’s delivery. Failure to provide clear and specific revision instructions within this timeframe may result in the artwork being processed, printed, and shipped in its current form. With each revision request, the customer is granted an additional 48 hours to either confirm the artwork or request further revisions.

CANCELLATIONS

1. It is important to note that order cancellations are not permissible solely on the grounds of personal preference or dissatisfaction with the final product. Our commitment is to deliver services in accordance with the agreed-upon specifications, and as such, cancellations will only be entertained under extenuating circumstances, as determined by our discretion.

2. Orders can only be canceled if the artwork has not yet been created & delivered. Cancellation due to a change of mind by the customer may be subject to refund fees.

3. The print portion of the order can only be refunded if the print does not arrive or arrives damaged. By placing an order, you are committing to the entire request as specified, including both the print and digital components.

4. Fulfilled digital services cannot be canceled.

MODIFICATIONS

1. Changes to the print type or size are not accepted once the order has been placed. Requests for such modifications will not be accommodated.
2. Any modifications to the initial order, including changes to photos and information, must be communicated through the Track My Order page in order to be considered.

REFUNDS

1. Refund Eligibility: Our policy extends for a duration of 30 days from the date of purchase. Unfortunately, if 30 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or exchange.
2. Refund Exemptions:

• Fulfilled digital services are not eligible for refunds.
• Only regular-priced items are eligible for a refund; unfortunately, sale items cannot be refunded.

      3.Refund fees:In accordance with our refund policy, a flat fee equivalent to 10% of the order value will be applied, with a minimum charge of $5, as a handling fee for refund processing. This fee encompasses the expenses related to our staff's processing of the refund, as well as the payment processing and exchange rate fees incurred throughout the entirety of the order amount. This is to ensure the efficient processing and return of funds in your designated currency.

      4. Refund for Physical Items: Physical items are eligible for reshipping or refunds of the printing fees under the following conditions:

• The item does not arrive.
• The item arrives damaged.

      5. Return Criteria: To be eligible for a refund, the returned item must meet the following criteria:

• The item must be returned to the sender.
• The item must be unused.
• The item must be in the same condition as received.
• The item must be in its original packaging.

      6. Refund Process: To initiate a refund, please provide a receipt or proof of purchase. Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a specified timeframe.

      7. Late or Missing Refunds: If a refund is not received within the expected timeframe, please follow these steps:

• Check your bank account.
• Contact your credit card company.
• Contact your bank.
• If issues persist, contact us at office@pixelsphotoart.com .

     8. Exchanges: Exchanges are only applicable for defective or damaged items. To request an exchange, send an email to office@pixelsphotoart.com and mail your item to the provided address.

     9. Shipping: In order to initiate a product return, arrange for the shipment to be directed to the address of our supplier, which is indicated on both the package and shipping label.

Customers are responsible for return shipping costs, and these costs are non-refundable. For items over $75, consider using a trackable shipping service or purchasing shipping insurance.

We appreciate your understanding and cooperation in adhering to these policies. If you have any further questions, please contact us atoffice@pixelsphotoart.com.

By placing an order, you affirm that you have read, understood, and agreed to the terms of this refund policy. If you do not accept these terms, please refrain from placing an order with Pixels Photo Art.