Refund Policy

REVISIONS

Each order is entitled to revisions within the order requirements. If the revisions requests does not align with the order requirements and materials provided by the customer, a fee can be charged or you will be requested to place a new order with the new materials and requirements.

REFUNDS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Only physical items are eligible for returns and refunds

A fee of $5 will be charged as refund handling fees, if the customer wants to cancel his print after the digital service was delivered to the customer. 

Digital Services are exempt from being refunded

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your refund, we require a receipt or proof of purchase.

For Digital Services, there are certain situations where full refunds are granted (if applicable):

- Orders that have not been fulfilled.

- Orders where the requirements have not been met.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@pixelsphotoart.com.

SALE ITEMS (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@pixelsphotoart.com and send your item to: Pixels Photo Art, Laminoristilor nr 5, T3, 07, 800593 Galati, Romania.

SHIPPING

To return your product, you should mail your product to: Pixels Photo Art, Laminoristilor nr 5, T3, 07, 800593 Galati, Romania

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.